Punchlist and Flow Sparrow have to come together to give you a free Knowledge Base cloneable. This means that you can use Punchlist’s knowledge base in your own project! Simply download the cloneable from Webflow, add it to your project, style and publish. In this article we’ll go into depth on the features of the Knowledge Base and some simple instructions on how to integrate it into your project.
A knowledge base is a collection of articles, videos and other content that answers common questions about your product. It's a central place where customers can find answers to their questions. Knowledge bases are a great way to help your users find the answers they need. They can be used to communicate best practices for your product, or as an FAQ section, or both!
Knowledge bases are extremely helpful in explaining how to use your product effectively and efficiently, which is especially important if it's a complicated one. A knowledge base is also an important part of your customer support strategy because it makes it easy for users to get the information they need without having to contact you directly or wait on hold with customer service representatives. A well-designed knowledge base can reduce the number of incoming calls by as much as 80 percent, so it’s very important to integrate some form of Knowledge Base into your website or product.
Punchlist Knowledge Base features
Search - Quickly find the information you need with a robust search function. Note: The search feature won’t function if you're not on a CMS or Business plan with Webflow.
Categories - Organize all of your articles into meaningful groups for easy browsing and access to related content.
Frequently Asked Questions - Questions you may have wondered, but hadn't yet asked.
Related Topics - Quickly find your way through all articles in a topic with the related topics feature.
Subdomain - Since the cloneable is fully functional on its own, you could host the entire portal on a subdomain (docs.yoursite.com). This means your main website or app doesn’t need to be on Webflow in order to leverage all the features of the cloneable!
3. Set your colors and branding in the Style Guide
4. Add documentation content
5. Connect CMS
6. Connect the project to a subdomain. (docs.yoursite.com)
7. Review and Publish!
If you want to integrate it into an existing project, you will likely need to do the following.
Set up a similar CMS structure in your existing project.
Copy the clonable into your workspace
Copy the disconnected “Category” and “Article” pages from the clonable into the new Category and Article CMS pages in your existing project.
Connect your new CMS structure to the new clonable pages.
Style it to match your brand
Good to go!
Customization of the Knowledge Base
The Punchlist Knowledge Base is very customizable. You can use it in your own project and customize it by adding your own content, or you can customize the look and feel of the knowledge base by changing its base styles. This allows you to configure the knowledge base to your specific brand colors and logos.
The fun doesn’t stop there though. The cloneable is built using Webflow meaning you can customize basically anything. From fonts to layouts, and even the core structure and CMS of the cloneable is at your complete discretion to change, modify or remove completely.
Knowledge bases bring tutorials and guides together in one place on your site, making it easy for users to access the information they need. The Punchlist Knowledge Base cloneable makes it easy to add a knowledge base to your Webflow project and customize the appearance to fit your brand's style. By adding content relevant to your website and including categories suited for both your users and search engines, you'll be on your way to building an informative knowledge base that everyone will have access to. If you’re having trouble customizing your cloneable, or don’t even know where to start, drop us a line at firstname.lastname@example.org and we’d be happy to help!